Payment & Refund Policy

Accepted payment methods

IMB Business Services LLC accepts payment through approved methods, including Zelle, and may accept other payment methods specifically provided to the client.

Zelle payments

Clients are responsible for sending Zelle payments to the correct business payment information provided by IMB. A payment is not considered received until funds have been successfully received and verified. Clients should retain their Zelle confirmation for their records.

Deposits and project fees

A deposit or upfront payment may be required before work begins. The amount, due date and refundability will be stated in the applicable proposal, invoice or Service Agreement.

Refunds

Refund eligibility depends on the service, project stage, applicable written terms, and whether work or third-party costs have already been incurred. Domain registration, hosting, printing, software, stock assets, filing fees and other non-recoverable third-party charges may be non-refundable.

Payment disputes

Clients should contact IMB first to resolve billing questions or payment disputes.

Late payments

Late or unpaid balances may result in paused work, delayed delivery, cancellation, or additional fees if provided for in the applicable agreement.

Changes in scope

Additional work outside the agreed scope may require a new quote, change order or additional payment before the work is performed.

Contact

Website: www.imbbusinessservices.com
Email: indiya@imbbusinessservices.com
Phone: (267) 334-8674