Cancellation Policy

Client cancellation

Clients may request cancellation in writing. Cancellation does not automatically create a right to a refund. Deposits, completed work, approved expenses, third-party charges, or amounts identified as non-refundable in the applicable project terms may remain due.

IMB cancellation

IMB may pause or terminate a project for nonpayment, prolonged lack of client communication, failure to provide required information, unlawful requests, or other material breach of the applicable agreement.

Project delays

Client delays in providing content, approvals, credentials or other required information may extend the project timeline.

Revisions and scope changes

Cancellation does not eliminate charges for work already completed. Substantial changes outside the agreed scope may be treated as a new project or change order.

Website and third-party costs

Domain, hosting, printing, software, filing fees, stock assets and other third-party charges may not be refundable once purchased or incurred.

Effect of termination

Upon termination, the client remains responsible for amounts properly earned or due through the termination date. Delivery or transfer of completed materials will follow the applicable Service Agreement and payment status.

How to cancel

Cancellation requests should be submitted in writing by email to indiya@imbbusinessservices.com or another written method provided by IMB. Include the client name, business name, project name and requested cancellation date.

Contact

Website: www.imbbusinessservices.com
Email: indiya@imbbusinessservices.com
Phone: (267) 334-8674